The Challenge

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We were engaged by the Operations Director to go to market for this complex search as the client required a technically savvy leader who could manage complex customer service issues whilst implementing Lean Service principles and being a key cog in the transformation within the wider organisation.

The Solution

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The client engaged Pacific due to our legacy in successfully executing previous leadership mandates within their business. Our consultants were familiar with the regional intricacies with strong market mapping and talent pool strategy both locally and regionally. As a result, Pacific had existing and referral networks to go to market from similar networks across the local region in Germany.

The Results

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The successful candidate was identified, taken through the end-to-end interview process and accepted an offer within 2 months after he has been first introduced to the client by Pacific. The candidate had all the right technical skills within continuous improvement and customer service. The selected individual also met the client’s requirements for a diverse profile.
Today, Pacific continues to support the client on a regional level primarily within the DACH and wider EMEA region in various leadership positions.