Erik Gillet presents his new article exploring the concept of Structured Flexibility, a framework for translating Lean principles from manufacturing to the services sector.
Using his extensive background working in Financial Services worldwide, including UBS and Credit Suisse, Erik lays out the means by which practitioners can successfully create a Leaner, more efficient operations while maintaining a customer-centric, diversified offering.
Demonstrating how to balance the customization demanded by services with the need for well-managed processes, Erik’s article is a must-read for anyone looking to embark on a Lean project in the services sector.
About Erik Gillet
For over 20 years, Erik Gillet has been leading business performance improvements across several top tier multinationals. He is a GE-certified Six Sigma Master Black Belt and an author and speaker on business improvement methods including Lean, Six Sigma and Robotics Process Automation. Erik believes that business improvement is a mindset and not a toolset. Hence, he propagates pragmatic approaches tailored to the situation rather than “methodology fundamentalism”.
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